sometimes there are greifers or trolls that cant be banned because the other team doesn’t want to loose that advantage.
Recruiting more admins isn’t really that simple. They need to be well known by the majority of the current staff as well as trusted by them.
Regular players can help the staff by:
- initiating votekick against trouble makers
- Doing /admin in game
- Getting staff attention via irc or discord
- recording the incident and making threads in the abuse section of the forum
While the person may ruin one game if the staff is given evidence of what they are doing then they can keep an eye on him/her and sometimes ban them based on evidence.
They wont take on any more unless the person is really standing out in catching hackers. They have a lot of staff on board already, and there simply aren’t enough players playing AoS anymore. Most of the aloha staff is, from what I understand and see, inactive on aloha and active doing other things elsewhere. Even though that happens, there really isn’t demand for admins most of the time, the active ones do a fine job already. Maybe you were just playing at a bad time?